This course defines the elements of hospital campus access that are essential to promoting the efficient, stress-free movement of patients, staff, family, and visitors. Campus access elements include signage and wayfinding, parking facilities, transportation demand management, shuttle buses, curb access, valet parking management, roadways, and pedestrian walkways.
LEARNING OBJECTIVES
After reading this article, you should be able to:
- Identify features of the built environment that can help users physically access hospital services and elevate their customer service levels.
- Determine key features of promoting customer-friendly wayfinding.
- Learn how to adequately plan for parking capacity, not only in aggregate terms, but by user group and appropriate geographic distribution, under both current and future conditions.
- Understand how the mobility, transportation, and parking systems can all work together to provide multi-modal access.
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